COVID-19 - Policies and Procedures
In light of the latest developments and guidelines issued by the Government of Ontario, Outlet Collection at Niagara will be closed to the public as of 11:59PM on December 25, 2020 and until further notice. Access to essential services, curbside pick-up and Eatery vendors offering take-out or delivery will be maintained within all safety measures at participating retailers. For more info, please contact retailers directly.
Please note that our Guest Service Kiosk will be closed for the time being.
Opening hours for access to essential services, curbside and take-out during closure:
Monday - Sunday 11am – 7pm
Please note that individual authorized retailer hours may differ.
Opened entrances: Exterior Eatery entrance, GS/Adidas Entrance
Tourism program
Outlet Collection at Niagara has temporarily suspended all Tourism Programs. Motor Coach bookings and visits will not be accepted from any company,
including King Shuttle.
A Safe Holiday Season
Due to the evolution of the situation regarding COVID-19, we have made the decision to cancel our Holiday events this year. The health and safety
of our customers, tenants and employees continues to be our number one priority as we head into the holiday shopping season.
This is what we are doing to provide our customers with a safe shopping experience:
Cleaning
We are committed to maintaining Outlet Collection at Niagara to the industry’s highest cleanliness standards, and we comply with the protocols and guidelines established by public health and governmental authorities.
Hand soap dispensers and hand sanitizer dispensers are available at designated locations on our property. We have implemented rigorous sanitization
procedures for washrooms, tables, door handles, and other high-touch surfaces with increased frequency.
Social Distancing
As shoppers move throughout the centre, we are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Our Food court seating has been eliminated and our common area seating reduced for the time being. Our Guest Services kiosk is open during regular shopping centre hours with new plexi-glass guards and other physical distancing measures in place. Face masks or coverings are mandatory when visiting our shopping centre.
Please help us keep our property safe and do not enter if you are experiencing any of the following symptoms:
Cough, Difficulty Breathing, Fever.
New Services
Virtual Lineup: In an effort to provide the safest possible shopping environment Outlet Collection at Niagara has introduced a virtual lineup management system
at Guest Services and participating retailers. Visitors can reserve a time slot from home or access the system in-mall by scanning QR codes at participating retailers.
Learn more about virtual queuing and see participating retailers here.
Curbside Pick-Up: In order to provide additional safe shopping solutions, select retailers are offering a Curbside Pick-Up service. We have reserved various pick-up locations in our parking lot for your convenience. Learn more about Curbside-Pick Up and see participating retailers here
Thank you for your understanding and collaboration.