COVID-19 - Policies and Procedures
In light of the latest developments and guidelines issued by the government of Ontario, Outlet Collection at Niagara is open to the public. Our top priority remains the health and safety of our customers, our tenants, their employees and clients. Outlet Collection at Niagara is deploying all the means at its disposal to help limit the spread of the virus and is closely monitoring the evolution of the situation.
In order to respect the maximum number of people allowed in the shopping center, exterior line-ups may occur at centre entrances. Social distancing and face mask/ covering are required while waiting in line, please dress accordingly for weather conditions.
This is what we are doing to provide our customers with a safe shopping experience:
We are committed to maintaining Outlet Collection at Niagara to the industry’s highest cleanliness standards, and we comply with the protocols and guidelines established by public health and governmental authorities. Hand soap dispensers and hand sanitizer dispensers are available at designated locations on our property. We have implemented rigorous sanitization procedures for washrooms, tables, door handles, and other high-touch surfaces with increased frequency.
As of September 22, 2021, proof of vaccination, along with government issued photo identification, is required to access the food court seating area and indoor dining restaurants. Takeout and delivery remain available for all guests. In addition, some businesses may also require proof of vaccination. Please contact retailers directly for more details. Click here for a link to the government guidelines on proof of vaccination.
Our Guest Services kiosk is open during regular shopping centre hours with plexi-glass guards and other physical distancing measures in place. Face masks or coverings are mandatory when visiting our shopping centre.
Please help us keep our property safe and do not enter if you are experiencing any of the following symptoms: Cough, Difficulty Breathing, Fever.
Virtual Lineup: In an effort to provide the safest possible shopping environment Outlet Collection at Niagara offers a virtual lineup management system at Guest Services and participating retailers. Visitors can access the system in-mall by scanning QR codes at participating retailers. Learn more about virtual queuing and see participating retailers here.
Curbside Pick-Up: In order to provide additional safe shopping solutions, select retailers are offering a Curbside Pick-Up service. We have reserved various pick-up locations in our parking lot for your convenience. In conjunction with our virtual lineup management system, shoppers can visit the shopping centre for a Curbside Pick-Up, advise retail staff of their arrival, share their location, and receive specific instructions related to their pick-up – all with ease and safety. Learn more about Curbside-Pick Up and see participating retailers here.
We rely on the collective cooperation of the public to comply with the measures described by government authorities and ask everyone to follow the measures posted throughout the property.
We look forward to seeing you.
Bureau Veritas’ SafeGuard Certification
In response to the COVID-19 pandemic, Outlet Collection at Niagara committed to obtaining the Bureau Veritas SafeGuard Label for its property. The label provides tangible, internationally recognized assurance that:
- We meet the industry’s highest hygiene and prevention standards; and
- We are fully prepared for a safe restart and continuation of our activities in the context of the pandemic.
This certification is a sign of confidence in our property, the employees who operate and manage it as well as the tenants who work there. Together, we certify to our customers that they are in a safe and healthy place. Click here to learn more about the Bureau Veritas SafeGuard Label.