Outlet Collection at Niagara is committed to providing an exceptional shopping experience for our customers. Our friendly and knowledgeable Guest Services staff are available for your assistance. Open during regular centre hours, the Guest Services kiosk is located at the North end of the property (near Marshalls) in the Guest Services/Tim Hortons Building. You may also contact them at (905) 687-6777.

Services available at Guest Services Kiosk

  • Mall Information
  • Outlet Collection Gift Cards
  • Tourism Information
  • Complimentary Wheelchairs, Walkers & Strollers
  • Lost & Found
  • First Aid
  • Bottle Warming
  • Photocopy & Fax*
*Fees may apply.

Other Services

  • Free Wifi – Simply connect to OC Niagara during your visit.
  • Auto Aid: SOS Towing gives complimentary Assistance with things such as a battery boost, locked keys, etc.

Wheelchairs, Walkers & Strollers

Complimentary wheelchairs, walkers and strollers are available on a first-come, first-served basis. Photo Identification required.

Lost & Found

Lost or found an item during your visit? Be sure to contact our Guest Services Kiosk.

Found items are kept for a minimum period of 30 days. Unclaimed items are donated wherever possible to suitable charitable partners

First Aid

A first aid kit is available at the kiosk for our guests.

Shopper Conveniences

Niagara-on-the-Lake Chamber of Commerce Visitor Information
Outlet Collection at Niagara is pleased to partner with the Niagara-on-the-Lake Chamber of Commerce to provide visitor information to shoppers including:
  • Information Services
  • Accommodation Booking
  • Wine Packages
  • And Much More!
The Niagara-on-the-Lake Chamber of Commerce Visitor Information Kiosk is located adjacent to the Guest Services kiosk in the Guest Services Building.

Bank Machines*
  • 1 ATM located in the Guest Services Building
  • 1 ATM located in the Eatery
*ATMs accept UnionPay cards
Family Services
  • Complimentary bottle warming, and strollers at the Guest Services kiosk
  • 2 family washrooms (located near Marshalls & inside The Eatery)
  • Nursing room located in the ladies washroom in The Eatery

24-Hour Security

Our security team is onsite 24 hours a day, providing: Exterior Mobile Patrol, Customer Vehicle Assistance, Crime Prevention and Intervention, and Emergency Medical Assistance. Contact Security through our Guest Services kiosk, directly at 905-289-5216 or by email at