Associate Manager

Your role at TUMI
As part of our Retail team, the Holiday Sales Associate is responsible for creating a client experience that
accurately reflects the ethos of our brand while building and maintaining strong client relationships and
driving sales through outstanding service.
The ideal candidate is committed to client service, demonstrating a strong understanding of, if not
passion for, the luxury, travel, fashion, and lifestyle markets.
The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over
time as we work together to increase sales, KPI’s, build client awareness, provide world-class service,
and grow the brand.
Key Responsibilities:
Teamwork:
• Demonstrate organizational core values.
• Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Take pride in work and strive for excellence.
• Take responsibility for performance.
Communication and Relationship Building:
• Exercise strong verbal and written skills.
• Utilize active listening skills in order to seek understanding of others.
• Able to adjust communication to the intended audience.
• Demonstrate continuous dedication to ethical conduct in completion of job duties.
• Collaborate effectively with others.
• Openness to feedback from supervisors, peers and team.
• Ability to remain calm and deescalate situations.
Compliance:
• Manage personal timecards to ensure payroll accuracy.
• Complete all assigned tasks and meet deadlines.
• Adhere to all company policies and procedures.
Visual Merchandising/Client Experience:
• Ensure the store follows the visual guidelines and directives, inclusive of cleanliness standards.
• Ensure a consistent superior client experience.
Qualifications:
• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to
complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed