Services

WE'RE HERE TO HELP!

Outlet Collection at Niagara is committed to providing an exceptional shopping experience for our customers. Our friendly and knowledgeable Guest Services staff are available for your assistance. Open during regular centre hours, the Guest Services kiosk is located at the North end of the property (near Marshalls) in the Guest Services/Tim Hortons Building. You may also contact them at (905) 687-6777.

Bring your pup along while you shop!

Outlet Collection at Niagara is proud to be a pet friendly mall and welcome dogs into our centre.

The entire common area of the mall is dog friendly, but it is up to the discretion of the store manager to allow them into their stores. Please comply with all individual store’s policies. A sticker is displayed on the storefront of all dog friendly retailers. We would like to kindly remind our guests to not leave pets unattended in your vehicle!

  • See a list of dog friendly retailers here.
  • For more information, please see our pet policy.

More Services

LOST AND FOUND

Lost or found an item during your visit? Please fill out our Lost & Found Form. For any additional questions, please reach out to our Guest Services Team.
Found items are kept for a minimum period of 30 days. Unclaimed items are donated wherever possible to suitable charitable partners

FIRST AID

A first aid kit is available at the kiosk for our guests.

SHOPPERS CONVENIENCE

Bank Machines*

  • 2 ATMs – 1 located in the Eatery and 1 located in the washroom corridor near Samsonite.

*ATMs accept UnionPay cards

WHEELCHAIRS, WALKERS, and STROLLERS

Complimentary wheelchair, walker and stroller rental available on a first-come, first-served basis. Photo Identification required.

FAMILY SERVICES
  • Stroller rental at the Guest Services kiosk
  • 2 family washrooms (located near Marshalls & inside The Eatery)
  • Nursing room located in the ladies washroom in The Eatery
24-HOUR SECURITY

Our security team is onsite 24 hours a day, providing: Exterior Mobile Patrol, Customer Vehicle Assistance, Crime Prevention and Intervention, and Emergency Medical Assistance. Contact Security through our Guest Services kiosk, directly at 905-246-5216 or by email at 300taylorsec2@paragonsecurity.ca.

SERVICES AVAILABLE AT GUEST SERVICES KIOSK
  • Mall Information
  • Outlet Collection at Niagara Gift Cards
  • Tourism Information
  • Complimentary Wheelchair, Walker & Stroller Rental
  • Complimentary Phone Chargers
  • Lost & Found
  • Taxi Aid
  • Free Wifi – Simply connect to OC Niagara during your visit.
  • First Aid
  • Discounted car rental – Save today on your next car rental. See details here.
    *Fees apply.