Question 1

LOST AND FOUND

Accepted Answer

Lost or found an item during your visit? Please fill out our Lost & Found Form. For any additional questions, please reach out to our Guest Services Team. Found items are kept for a minimum period of 30 days. Unclaimed items are donated wherever possible to suitable charitable partners

Question 2

FIRST AID

Accepted Answer

A first aid kit is available at the kiosk for our guests.

Question 3

SHOPPERS CONVENIENCE

Accepted Answer

Bank Machines*  2 ATMs – 1 located in the Eatery and 1 located in the washroom corridor near Samsonite.  *ATMs accept UnionPay cards

Question 4

WHEELCHAIRS, WALKERS, and STROLLERS

Accepted Answer

Complimentary wheelchair, walker and stroller rental available on a first-come, first-served basis. Photo Identification required.

Question 5

FAMILY SERVICES

Accepted Answer

Stroller rental at the Guest Services kiosk 2 family washrooms (located near Marshalls & inside The Eatery) Nursing room located in the ladies washroom in The Eatery

Question 6

24-HOUR SECURITY

Accepted Answer

Our security team is onsite 24 hours a day, providing: Exterior Mobile Patrol, Customer Vehicle Assistance, Crime Prevention and Intervention, and Emergency Medical Assistance. Contact Security through our Guest Services kiosk, directly at 905-246-5216 or by email at 300taylorsec2@paragonsecurity.ca.

Question 7

SERVICES AVAILABLE AT GUEST SERVICES KIOSK

Accepted Answer

Mall Information Outlet Collection at Niagara Gift Cards Tourism Information Complimentary Wheelchair, Walker & Stroller Rental Complimentary Phone Chargers Lost & Found Taxi Aid Free Wifi – Simply connect to OC Niagara during your visit. First Aid Discounted car rental – Save today on your next car rental. See details here. *Fees apply.

Services

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